Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
For our additional 30-day change-of-mind return offer, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at j0s335@outlook.com. Returns must be sent to:
STORE99
Selham Close
RH11 0RH
United Kingdom
If your return is accepted, we will send you a return shipping label and instructions explaining how and where to send your package. Please contact us before returning an item so that we can provide the correct instructions. Items returned without first requesting a return may not be accepted. This does not limit your statutory rights.
You can contact us at j0s335@outlook.com with any questions about a return.
Damages and issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Exceptions and non-returnable items
Statutory change-of-mind exceptions include personalised goods, perishable goods, and sealed health or hygiene products once unsealed. These exceptions do not remove your rights where goods are faulty or misdescribed.
Please contact us for safe return instructions for batteries or other items subject to carrier restrictions.
Sale items have the same statutory cancellation rights and faulty-goods protections as full-price items.
Exchanges
The fastest way to obtain a different item is to return the item you have. Once the return is accepted, place a separate order for the replacement item.
Statutory cancellation rights
For most UK online purchases, you must notify us within 14 days of receiving the goods if you wish to cancel. You must then return the goods within a further 14 days.
You may inspect the goods as you would in a shop. We may make a deduction for handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning.
Where applicable, we will issue your refund within 14 days of receiving the returned goods or evidence that they have been returned, whichever occurs first. This includes the basic outbound delivery charge where required.
These statutory rights are separate from our additional 30-day return offer.
Refunds
We will notify you after we have received and inspected your return and confirm whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, contact us at j0s335@outlook.com.